Here at Heat Network Associates Ltd, we pride ourselves on the importance of our customer relationships. This also extends to the way in which we handle personal information about our customers. We are committed to being transparent about the ways in which we intend to use your information, to provide you with choices about how we use it and fundamentally to ensure the security of your information.

 

Who are we?

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Heat Network Associates Ltd is a business registered in the United Kingdom

Registered Company Number: 10656865

Registered Office Address: 16 Longwood View, Crawley, West Sussex, RH10 6PB

 

What data do we collect?

The personal in information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

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How do we collect information from you?

You directly provide Heat Network Associates Ltd with most of the data that we collect. We collect data and process data when you:

• Register online or instruct us to provide services for your business or complete a customer onboarding form

• Sign an engagement letter for Professional Services

• Sign a Service Level Agreement

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies

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How will we use your data?

We may use your information to:​

• Contact you regarding queries raised on the customer onboarding form.

• Carry out our obligations arising from any contracts entered into by you and us.

• Seek your views or comments on the services we provide.

• Notify you of changes to our services.

• Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies’ goods and services.

• Process a job application.

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We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

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Who has access to your information?

• We will not sell or rent your information to third parties.

• We will not share your information with third parties for marketing purposes.

• Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings).

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However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

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We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

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To update your information please contact us using the following: info@heatnetworkassociates.co.uk

 

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by contacting us at: info@heatnetworkassociates.co.uk.

                                                                                                              

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that its treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

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Links to other websites  

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Review of this policy

We keep this Policy under regular review. This Policy was last updated in November 2020